CONSULTING & PROFESSIONAL SERVICES
Great customer experiences don’t happen by accident — they’re the result of clear strategy, business alignment, and intentional execution. At Magnefex, we help organizations define their CX vision and roadmap, ensuring every initiative drives measurable value.
From quick-win assessments to full-scale transformation programs, we align CX strategy with business goals and design interventions that deliver ROI. Our consultants work across functions to break silos, reduce friction, and prioritize what matters most — meaningful engagement and lasting impact.
BESPOKE DEVOPS
Your CX infrastructure deserves more than off-the-shelf support. We bring a DevOps mindset to customer experience — one that values speed, reliability, and customization. Whether you’re modernizing legacy systems or managing complex hybrid environments, we build automation that fits your reality.
Our team designs and implements CI/CD pipelines, observability frameworks, and environment-specific tooling that reduce deployment friction and increase release confidence. We go far beyond maintaining systems — we evolve them with you, in real time, for real results.
MANAGED SERVICES
Running customer platforms around the clock takes more than uptime monitoring — it requires intelligent observability, continuous tuning, and a partner who proactively looks ahead. With Magnefex Managed Services, we ensure your CX stack operates at peak performance, 24/7.
Our team handles everything from incident response to system updates and predictive maintenance. We embed deeply into your operations, acting as an extension of your team to ensure every component is resilient, optimized, and ready to scale as you grow.
CRM SUPPORT
CRMs are the heart of customer engagement — but only when they’re deployed cleanly, maintained thoughtfully, and adopted by the people who use them. We specialize in CRM migrations, integrations, and optimization with minimal disruption and maximum clarity.
From data cleansing and field mapping to configuring AI workflows and embedding automation, we ensure your CRM reflects how your teams actually work. We help drive adoption through intuitive design, personalized support, and aligned reporting — so your CRM becomes your best ally.
TRAINING
Technology alone doesn’t transform CX — people do. We help your teams adopt new platforms, processes, and mindsets through customized training programs that unlock performance and confidence.
Whether onboarding a new workforce or upskilling senior agents, our learning tracks are tailored to your environment, tools, and KPIs. We combine digital resources, live sessions, and gamified reinforcement to make learning stick — and drive measurable change from day one.
ADVISORY & RESALE
With so many tools and platforms in the market, choosing the right one can feel overwhelming. Magnefex cuts through the noise with unbiased guidance rooted in real-world outcomes and long-term value.
We help you make smarter technology investments by evaluating your goals, current architecture, and scalability needs. Then, we curate and resell only the solutions that are truly best-fit — no pushy upsells, no one-size-fits-all. Just clarity, credibility, and commitment to your success.